CONTACT US

1. Contact information

This website and business are operated by Mind Reforge Limited, a company registered in England and Wales, company number 17295174, registered office Office 1484, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom (trading as The Mind Reforge). Director: Basit Anwar.
Email: basit@mindreforge.com
Phone / WhatsApp: +44 7826 862200

Customer service is available by email and WhatsApp seven days a week. We reply within hours during the day, and by the next morning at the latest.

2. Complaints handling

If something is not right, tell us. We take every complaint seriously and we resolve them properly.

• How to raise a complaint: email basit@mindreforge.com with the subject "Complaint", or message us on WhatsApp at +44 7826 862200. Please include your name, what happened, and what outcome you are looking for.
• How quickly we respond: we acknowledge every complaint within 48 hours.
• How long resolution takes: we aim to fully resolve every complaint within 7 business days. If a case needs longer, we will tell you why and give you a clear timeline.
• Grievance Officer: Basit Anwar, basit@mindreforge.com, +44 7826 862200. Named so you always know who is responsible for resolving your complaint.

3. Refunds, cancellations and your data

For refund and cancellation requests, see our Refund & Cancellation Policy. For anything about your personal data, including deletion, see our Privacy Policy, or email us with the subject "Data deletion request".

Message Basit on WhatsApp